then & new :: PHOTO RESTORATION
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faq

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How do I get my photos to you?

You can send your photos by mail or by email.
Working with an original photo/image is always the best solution, I can scan it at a very high resolution (1200 DPI to 2400 DPI).  The better the scan is, the better the results will be. 

Please visit the following for more details:
How should I scan my photos for emailing?
How should I package my photos for safe mailing to you?

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I don’t want to mail my photos, but I do not have a digital scanner.  What can I do?

You can bring your photos to your local FedEx/Kinko’s (or a similar store), where they can scan them and copy the files to a CD.  You can then email the files off of the CD or send the CD itself. 


Please visit the following for more details:
How should I scan my photos for emailing?

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I will be sending you digital files of my images.  What file type and size should I send?

If you are sending digital files, you may send .JPEG or .TIFF file types.  I do prefer to work with .TIFF file types, however.  While the file will be larger in size, saving your image this way will provide me with the most information to work with. Many email services limit the size of attachments.  For example, YAHOO has a 10MB limit per email sent.

Please see visit the following for more information on the scanning process:
How should I scan my photos for emailing?


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If I send my photos to you, do you alter the originals?

Rest assured, you original photos will not be altered! They will be scanned to produce digital copies.  All restoration work will be preformed on the digital copy.  Your original photos will not be harmed!

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Do you work with slides or negatives?

Yes, I can scan your slides and negatives and work on them the same way as I would your scanned photographs.

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How should I scan my photos for emailing?

  • If you are scanning your photos to send by email or CD, please be sure that they are at the very least 300 DPI to 600 DPI.   For the best results, however, I do prefer a very high resolution scan of 1200 DPI to 2400 DPI, as this will give me the best and most detailed information.  The higher quality the scan is, the better the results will be!
  • Images scanned at a very high resolution and saved as a .TIFF or .JPEG file can be large in file size.  It is for this reason, coupled with the file size limitation for attachments imposed by most email services, that I advise either (a) sending me the originals or (b) send me a CD or DVD with high-resolution scans done by a professional at a service like FedEx/Kinkos. 
  • For pictures that you have on Photo CD’s or from a digital camera, please send them as .JPEG files (which they probably already are). If you are unsure of their resolution (DPI), please send them as they are and I will check the resolution for you.

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How should I package my photos for safe mailing to you?

  • If you are mailing your photos to me, please place them between two pieces of cardboard (larger than the photo), an then into an envelope designated for shipping photos (these can be found at the post office, office supply stores, etc...).  Be sure to place a sheet of paper between each photo.
  • If the photo is in a frame and cannot be easily removed, please package it securely in a jiffy bag or similar. If the glass is cracked or broken, please ensure that there are no loose pieces that might damage the photo or the packaging.
  • Please clearly mark the package with “PHOTOS – DO NOT BEND”.   You may send your photos by UPS, FedEx or US Postal Service.   If using the US Postal Service, you may find it a good idea to purchase insurance and/or the “Track & Confirm” options.  By using these services, you can easily track your packages whereabouts and see confirmation of delivery.  Also, when I receive them, I will notify you by email.

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What if my photo is stuck to the glass of it’s frame?

Most importantly, DO NOT TRY TO SEPARATE THE PHOTO FROM THE GLASS!  This can cause irreparable damage!
Please send the photo, glass and all (be sure any loose or broken glass shards/pieces are left out!) and I will scan it properly for you!

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What happens when you receive my original photo(s)?

After receiving your original photo, it is scanned at a very high resolution of 1200 DPI to 2400 DPI, ensuring a highly detailed image with as much information as possible.  Scanning at this high resolution also makes enlargement of the image easier and of better quality. 

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How can I get an estimate?

Upon receipt of your images, I will carefully inspect them and send you an email with a firm quote of the cost of the restoration.  Work will only be done on your photos after your approval and deposit. 

Please see the PRICING section for more detailed information.

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One of my photos is quite small, can it be enlarged?

By and large, many small photos should not be printed larger than 4x6 or 5x7.  Sizes larger than that may not turn out well, being blurred/pixilated.  However, there are several elements that determine this. This is a good example of the importance of high resolution scanning of the photo.  Sometimes, a small photo that is clear and scanned well can be enlarged up to an 8x10!

Please email me concerning your needs and questions!

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How long does the restoration take?

Many times, the process takes anywhere from 3 to 6 working days, depending on what is being done.  For example, if you have a photo that just needs minor work, the turnaround time will be short.
More complex and very severely damaged photos can take longer, especially if there is re-building or re-creating being done to an image.  If this is the case, I like to give a stock answer of about two weeks, although I do my best to have it to you much sooner!

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Can I see the restoration before the print is made?

Yes!  When the image is ready for viewing, I will send you a link to a preview page.  Your image will be viewable and will be watermarked.  At that point you can accept the proof or request a modification.  Please remember that the preview quality will be slightly less than the actual restored image, due to optimizing the photo for web viewing.  

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What will I get when I place and order with you?


When you place an order with Then & New, you receive one of the following:

  • If you opted to have prints of your restored images, you will receive (a) all original materials you provided (photos, slides and/or negatives) and (b) a print of each image that was restored.  You may choose to have your restored images stored on a gold archival CD as an additional service.

OR

  • If you opted to have your restored images stored on a gold archival CD, you will receive (a) all of your originals as mentioned above and (b) two copies of each completed restoration (one copy at 300 DPI and one copy at 72 DPI for web and email viewing).

Please see the PRICING section for more info.

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Am I able to order additional copies of my restored images later?

Yes!  You may always order additional copies at a later date! 
Then & New retains a copy of your original image(s) and a copy of the completed restoration(s).  So, if you receive your order and then decide you would like more prints down the line, it can be done with ease!

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How will my photos be printed?

    • All photos are printed on museum-quality paper (not the type of paper you find in your local supermarket or all-in-one type store) with archival-quality pigmented ink in a professional-grade photo printer.
    • You may choose matte, semi-gloss, glossy or luster paper. 
    • Many people prefer their vintage photos on matte paper, as it produces a result that is more authentic and appropriate for it’s original era.

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What other services to you offer?

Outside of photo restoration, I offer several services including several that I consider PHOTO STYLING.  

For images new and old, I offer:

  • POP ART
  • SELECTIVE COLORING
  • COLORIZATION
  • MASTERFUL BLACK & WHITE CONVERSION
  • TONING AND SPLIT TONING

Please visit the PHOTO STYLING section for details!

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Do you offer large scale printing?

Yes!  Depending on the quality of the original image and it’s resolution, I can produce large scale images for you including 11x17 in, 13x19 in, and Panoramic!

Please email me concerning your needs and questions!

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I have a question that is not covered in the FAQ . . .

No problem!  Please feel free to email me with your additional questions or concerns.

 

Thank You!

 

 

 

 

 
   
   
   
   
   
     
     
     
     
     
     
     
     
     
     
     
     
     
     
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 

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