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  • Then & New does not accept any responsibility for any loss of or damage to your original images while in its possession or while in transit between you and it or it and you.
  • Proof of mailing by you is not accepted as proof of delivery. It is strongly recommended that you send your photos by either FedEx, UPS or US Postal Service.  Each offers tracking and insurance services that will (1) enable you to trace any lost items and (2) allow you to claim compensation for any loss or damage to your valuable photos incurred in transit.  Please inquire with them about these services and any possible fees to determine which method is the best choice for you.
  • No compensation will be payable by Then & New for any items lost or damaged while in transit, regardless of shipping method.





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